Subj : Google Pixel Fold users report broken screens just days after the
To   : All
From : TechnologyDaily
Date : Thu Jun 29 2023 16:15:03

Google Pixel Fold users report broken screens just days after the $1,800 
foldable goes on sale

Date:
Thu, 29 Jun 2023 15:03:48 +0000

Description:
The Pixel Fold is here, and it's already falling victim to the familiar fare 
of first-generation foldable foibles.

FULL STORY
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Just days after Google's Pixel Fold started shipping, some of the first 
customers to take delivery of the new foldable are reporting issues with its 
folding screen. Aggrieved customers also say theyve found Google's customer 
support unhelpful. 

The reports come from various threads on r/GooglePixel and r/PixelFold. One 
customer complained that hed barely used his Pixel Fold before thin pink 
lines began to appear on the display , while another said theyd had their 
Pixel Fold for just a few hours before the internal screen protector began to 
peel . This follows the news that one tech journalist saw his Folds internal 
screen fail completely after only four days of use . 

Making matters worse, apparently, has been Google's customer service. One 
customer reported that the company told them it would take up to two days to 
get back to them after they complained that their Fold had become completely 
unusable. 

Though Google likes to compare itself with Apple , Google's customer service 
is notoriously lacking compared to other brands. Google has few physical 
stores and requires customers to mail in their products for repair, often 
either with holds placed on their payment cards for the full value of their 
device for an expedited replacement, or with users being left without working 
phones for a week or more. Known weaknesses on all accounts 

The Pixel Fold is being hailed as one of the best foldable phones , and our 
Pixel Fold review was mostly positive  our US Editor-in-Chief Lance Ulanoff 
called it an excellent, multidimensional handset and a strong performer. 
However, its a first-generation device sporting a form factor with a history 
of mechanical issues notably with their folding screens and hinges from a 
company with a history of issues , when it comes to quality control. Nothing 
here quite strikes me as a surprise. 

If youre concerned about Googles customer service, depending on your country, 
the best way to proceed to avoid Googles customer care would be to purchase a 
Pixel Fold from a third-party retailer, for example, Amazon in the US, Argos 
in the UK, or your carrier, and deal with them, rather than Google. 

As for the fragility of foldables, it arguably come with the territory. 
Though foldables in the consumer phones market have been around for roughly 
five years now  and get closer to becoming a mainstream product with each new 
release  some weaknesses are still inherent to the form factor. Combine that 
with Googles questionable record on quality control, and you can see the 
potential for problems. Caveat emptor, as they say.



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Link to news story:
https://www.techradar.com/phones/google-pixel-phones/google-pixel-fold-users-r
eport-broken-screens-just-days-after-the-dollar1800-foldable-goes-on-sale


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