Subj : Amazon is spending billions on improving its delivery services
To   : All
From : TechnologyDaily
Date : Fri Sep 13 2024 17:30:05

Amazon is spending billions on improving its delivery services

Date:
Fri, 13 Sep 2024 16:28:00 +0000

Description:
Amazon has pledged to spend $2.1bn improving its Delivery Service Partner 
experience, including $660m in pay rises.

FULL STORY
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Amazon has announced plans to invest $2.1 billion in a bid to enhance its 
Delivery Service Partner (DSP) program, which supports small businesses that 
handle deliveries. 

A key component to the latest cash injection will be $660 million allocated 
specifically to increase compensation for DSP drivers. The change will see 
the average wage rise by $1.50 per hour to nearly $22 per hour, equating to a 
7% year-over-year payrise. 

The scheme now supports 4,400 small business owners, creating 390,000 driving 
jobs and $58 billion in revenue for participating companies along the way. 
Amazon Delivery Service Partner program investment 

Alongside the pay increase, Amazon has also committed to improving the 
experience for those associated with the package delivery scheme by 
introducing an app that allows DSP drivers to access up to half of their 
wages before payday. 

The app also promises cash rewards, discounts on essentials like 
prescriptions and gas, bill payment options and savings tools . 

Other improvements that Amazon will make to the DSP experience include 
injecting artificial intelligence into its safety analysis of 200 million 
roads in order to provide 18 million safety cues for drivers by the end of 
the year as part of the companys effort to create the safest delivery network 
in the world. 

Beryl Tomay, VP for Transportation at Amazon, said: Virtually every part of 
our route planning system employs machine learning models to help us generate 
route suggestions that continually improve the different parts of a drivers 
experience. Last year, the company rolled out technology to help drivers keep 
cool in the summer months with smarter route planning. 

Besides improving the experience for drivers participating in the program, 
Amazon also hopes that the changes, which bring the total company DSP 
investment to $12.3 billion since 2018, will improve efficiency and attract 
new talent in time for the upcoming Christmas season. More from TechRadar Pro 
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Link to news story:
https://www.techradar.com/pro/amazon-is-spending-billions-on-improving-its-del
ivery-services


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