Subj : Many workers are starting to warm up to using AI in the workplace
To   : All
From : TechnologyDaily
Date : Mon Jun 17 2024 14:30:05

Many workers are starting to warm up to using AI in the workplace

Date:
Mon, 17 Jun 2024 13:08:50 +0000

Description:
Employees are getting more and more out of generative AI, but companies are 
still struggling to keep up.

FULL STORY
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Increased familiarity with tools such as Microsoft 365 Copilot is easing 
workplace fears around generative AI tools at work, new research has claimed. 

A report based on a seven-week study of 700 employees by Avanade has 
highlighted Copilot's significant impacts on employee experiences, indicating 
that workers are more on board with the technology after using it. 

Findings revealed increased structured creativity, idea sharing and 
problem-solving across six human metrics in the workplace: communication, 
creativity, trust, work satisfaction, belongingness and organizational 
citizenship behavior. Workers trust AI more once theyve used it 

Nearly half (45%) of employees felt less cautious about communication when 
assisted by Copilot, which Avanade says demonstrates generative AIs use as a 
communication tool. 

The overall creativity and innovation score also improved by two percentage 
points compared with the same study last year, with approval for embracing 
new ways of working up by nine percentage points. 

The majority (88%) of workers perceived Microsofts AI as aligning with 
corporate values, however only two-thirds (65%) saw it matching their own 
personal values, underscoring its value as a workplace tool. The study also 
revealed the need for a better understanding of the tools decision-making 
process and robust governance. 

Generative AI was also found to tackle stagnation in the workplace, with 85% 
reporting a sense of accomplishment from their work and four in five (80%) 
remaining engaged with tasks. 

However, theres a clear misalignment between the fact that 92% of IT 
executives see the need for an AI-first operating model within the next 12 
months and that only 48% have specific policies for responsible AI. Avanade 
says that upskilling employees and implementing ethical frameworks are 
critical for leveraging AIs benefits going forward. 

Avanade Global Future of Work Lead, Veit Siegenheim, commented: Ultimately, 
Copilot for M365 is not a flip the switch technology but holds huge potential 
for improving communication and creativity when implemented. More from 
TechRadar Pro These are the best AI writers around today Check out our 
roundup of the best productivity tools How AI is revolutionizing growth for 
small businesses



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Link to news story:
https://www.techradar.com/pro/many-workers-are-starting-to-warm-up-to-using-ai
-in-the-workplace


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