Subj : iPhone problems? AppleCare support could soon use AI to help you To : All From : TechnologyDaily Date : Fri Feb 23 2024 12:00:05 iPhone problems? AppleCare support could soon use AI to help you more effectively Date: Fri, 23 Feb 2024 11:46:10 +0000 Description: Apple is trialing a new AI tool called Ask that could help AppleCare staff provide better assistance to customers. FULL STORY ====================================================================== Apples support service is generally very well-regarded, but its not unheard of for customers to have a bad experience. Now, it appears that Apple is taking steps to improve the support its AppleCare advisors provide, all with a helping hand from artificial intelligence (AI). The idea is that Apple is going to outfit its support staff with an in-house AI chatbot called Ask. According to MacRumors , this will be able to respond to queries from Apple staff with appropriate solutions to customer problems, and its something weve seen reports of before . For example, an AppleCare staff member could enter a query such as A customer is unable to update their device to iOS 13.7. What can be done? In response, Ask could provide a list of possible solutions that can be relayed on to the customer. Ask will apparently be trained on Apples own internal knowledge base, reducing the likelihood of it 'hallucinating' false information by mixing in inaccurate data from external sources a common problem for AI chatbots . The report from MacRumors claims that Apples support staff will be encouraged to use Ask before relying on more traditional search methods or asking a supervisor for help. That in turn could help to speed up the response time for customers, meaning less time spent on hold and, hopefully, a better overall experience. The AI iPhone (Image credit: Unsplash [Omid Armin]) At the moment, MacRumors says that the Ask tool is still in the pilot phase. Apple said it plans to make the tool available to more advisors in the future, after collecting feedback, the report continues. Those Apple employees who do have access to Ask can rate its responses as helpful or unhelpful and can also ask up to five follow-up questions in order to get more detail, if required. This is not the first time weve heard about Apples AI plans. In fact, company CEO Tim Cook has been very forthright regarding Apples aspirations , saying that the firm has been working on AI tools for years and that we will soon see the fruits of that labor. And according to Bloomberg reporter Mark Gurman, Apple could debut its generative AI tools as soon as June 2024 in iOS 18 . That all paints an intriguing picture for the future. With tools like Ask and AI cleverness built into iOS, Apple fans might soon see improvements to their devices and the ways they use them, whether or not they need help from Apple staff. You might also like Apple is secretly spending big on a ChatGPT rival that will reinvent Siri and AppleCare Apple says AI features are coming to your iPhone 'later this year' here's what to expect iOS 18 could be the biggest software update in iPhone history heres why ====================================================================== Link to news story: https://www.techradar.com/computing/iphone-problems-applecare-support-could-so on-use-ai-to-help-you-more-effectively --- Mystic BBS v1.12 A47 (Linux/64) * Origin: tqwNet Technology News (1337:1/100) .