Subj : Googles experimental feature could give one of the Pixels best to
To   : All
From : TechnologyDaily
Date : Fri Feb 16 2024 20:30:05

Googles experimental feature could give one of the Pixels best tools to 
everyone

Date:
Fri, 16 Feb 2024 20:14:14 +0000

Description:
A new experimental Google feature called Talk to a Live Representative calls 
businesses you wait on hold for you and then lets you know when a human is 
available.

FULL STORY
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A new feature from Google, Talk to a Live Representative, could soon help you 
avoid being stuck on hold, forced to navigate automated call menus. This 
experimental feature is available from Google Search Labs now. It can call a 
business on your behalf, and then navigate through the company's hold system 
for you. When a human is on the line, it will notify you. 

This functions just like  Hold for me , a feature introduced to Pixel owners 
in 2020 and currently exclusive to Google Pixel 3 phones and newer. 'Talk to 
a Live Representative was spotted by X user Sterling , who also pointed out 
the similarities to "Hold for me". However, unlike Hold for me, this new 
feature will also call a business on your behalf, so you dont need to 
activate it once youre on the call. #Google Labs added a "Talk to a live 
representative" experiment that sounds like the excellent "Hold for me" 
feature of the #GooglePixel.CC @9to5Google @NexusBen #GoogleLabs 
pic.twitter.com/GeW8wbAJRN February 15, 2024 See more 

The post shows three screenshots, one from Google Search Labs explaining the 
feature. The second shows a search page with the Talk to a Live 
Representative option above the Request a Call option. Lastly, the third 
image shows several drop-down menus of companies that are supported at this 
time. 

Talk to a Live Representative is currently only available in the US. You can 
also use it with the Google app for both Android and iOS , as well as Chrome 
for the desktop. 

To use this feature, you simply search for the customer support number of a 
company. If it is supported, Google will display a "Request a call" button. 
The example shown in the original post included various US airlines, phone 
companies, and retailers on the list of supported businesses. 

After Google makes the call, you will receive SMS updates on its progress and 
your phone will ring once a human representative is available. 

Its unclear when this might become available to all users or if it will ever 
become a permanent fixture on Googles search results. If it rolls out to all 
users then Talk to a Live Representative could become an invaluable tool to 
help navigate the increasingly robotic customer service phone lines that have 
become more common. You may also like Android users are still defecting to 
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Google Gemini's Android app gets a wider rollout, but it's still no Assistant 
replacement



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Link to news story:
https://www.techradar.com/phones/googles-experimental-feature-could-give-one-o
f-the-pixels-best-tools-to-everyone


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