Subj : Re: Purism Librem 14 - Warranty Repair is Back!
To   : Greenlfc
From : paulie420
Date : Tue Sep 20 2022 17:19:20

 Gr> Moved back to my temporary machine and contacted Purism.  "Oh, that's
 Gr> weird. What did you have plugged into USB?"
 Gr> 
 Gr> Why do I have a feeling this is going to be a problem?  As of right now,
 Gr> I wouldn't recommend the Librem 14, although it's nice to be able to
 Gr> work with real humans for support.

So... this is kinda how I feel about Framework; for all the NORMAL issues, they 










































































































































































































































































































































are wonderful and their customer support is GREAT. Then, even when theres an 
issue that they don't get many of they really TRY - but when they DON'T KNOW 
the solution, Framework falls on their face.

I can say that Librem having you send it in and replacing (even in the 
timeframe you stated) was a bit better than what I experienced w/ Framework and 










































































































































































































































































































































my microphone issue, I bet you're experience will be similar if they don't KNOW 










































































































































































































































































































































whats wrong.

Sounds similar, anyway. 

Did they replace your hardware completely, or just 'fix' the issue?



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