Subj : Re: How are you helping others?
To   : Kurt Weiske
From : Nelgin
Date : Sun Apr 12 2020 10:11:19

Kurt wrote:
K> I'm sure some people here are tasked with supporting others in their jobs 
K> (or support their families working from home)
K> 
K> What tools are you using?
K> 
K> My company uses Slack and Teams for collaboration. I've started using video 
K> calls instead of cell phone calls - partly due to convenience, as I have 
K> horrible cell phone coverage, and also because it's nice to make a face-to- 
K> face connection with people who're isolated after being accustomed to coming 
K> into an office.
K> 
K> For remote support, we're using a tool called Bomgar, which is a nice remote 
K> support app with file transfer and chat. We've pushed it to all of the 
K> company laptops, so I can make a connection from home without the user 
K> needing jump through hoops.

I work from home anyway, have done for 8 years so this is nothing new. VPN
to the office then either telnet, rdp or Citrix into the destination where I
want to go. I have my work laptop so all the tools I use daily are there
such as jabber, outlook and whatever.

As far as helping others in my faily life, my wife and I have been ordering
a lot of food to go and leaving larger tips than usual. We prefer to support
local businesses rather than the chains though.

.