Subj : Re: Framework laptop
To   : paulie420
From : Gamgee
Date : Wed Sep 10 2025 21:02:36

-=> paulie420 wrote to Gamgee <=-

 >  pa> Nice - and you paid up. :P Glad you haven't had any issues - but my
 >  pa> hardware has had a bad mic since day 1... however I still support the
 >  pa> company and their mission.
 
 Ga> Well that sucks.  Not sure of the warranty policy, but would that cover
 Ga> the bad mic problem?  Seems like it should.

 pa> IMO Framework support is GREAT - for all the issues/things that they
 pa> get multiple complaints about. I reported the non-functional mic within
 pa> 2 weeks of purchase. When I VERY FIRST installed Windows, I saw it -
 pa> but then it stopped working; th was over less than a week. After
 pa> installing [many] Linux distros, the mic hasn't worked since week 1.

 pa> Framework DID send out a camera/mic module replacement - but that
 pa> didn't fix the issue... its not the module, but something else - either
 pa> the wiring to the mainboard or the connection maybe?? At any rate, I
 pa> wish Framework would have very early on just said we're shipping out a
 pa> new laptop and send yours back in the box we provided - but they
 pa> didn't...

Ugh.  It does sound like a possible connection/wiring from the mic to 
the mainboard.

 pa> Our email chains would go on, them asking questions and me giving
 pa> different replies - and then I'd ignore it for a couple months - this
 pa> went on for 3-4 different cycles of emails; in the end, there was no
 pa> fix and no offer to replace.

 pa> So... I do think my issue is an odd one/something one-off - but their
 pa> support for those issues is/was lacking IMO. That being said, I'm still
 pa> a fan and I wonder when I upgrade my mainboard if that issue will go
 pa> away.

Hope so and good luck!


.... Gone crazy, be back later, please leave message.
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