Subj : Failure to communicate
To   : vorlon
From : TassieBob
Date : Mon Aug 29 2022 21:59:42


 >> There's not a lot of settings available on these UPSes for whatever
 >> reason, we've reported it to Schneider who "thanked us for our
 >> concern" but nothing ever seemed to get fixed with it.

 vo> Log a support ticket saying you're going to forward all those emails to
 vo> them. &-/ That might get some action....

From Schneider/APC?  I've been involved in spending millions with them over the years and even that doesn't encourage them to be overly helpful.  I avoid buying from them these days - at least for anything that used to (or still has) an APC name on it.

The Silcon UPS's APC acquired last century were OK (I had 4 x 160KVA's about 15 years ago).  Their "Megawatt" modular UPS's had a few issues (3 of those, still in service at a site for $job-2).  Their consumer and SMB stuff was very problematic in years gone by - they had a bad habit of setting the float voltage too high - I've seen a few literally let the smoke out, and many that "inflated" the batteries to the point that an angle grinder or tin snips were needed to get the batteries out.  Float voltage is adjustable on some, but used to come out of the factory set too high.

In other UPS news, the old Chloride 20KVA's were downright dangerous - 2 out of 3 literally went up in flames.

 vo> It's still an annoying thing to happen. If the ups's are on the cheap
 vo> side
 vo> then yeah, ship it and forget about it... If they are the more
 vo> expensive type, then the companny should listen to customer feed back...

Should...


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