Subj : SIO/SIO2K
To   : Tiny
From : Al
Date : Wed May 06 2020 12:46:36

Hello Tiny,

 Al>> There is a new player now, teksavvy. Their web site is at
 Al>> teksavvy.com. I hope that will be the end of monopolies here in
 Al>> Canada. Service is good as always and the price is more in line
 Al>> with

 Ti>   I was with them for 15 years.  I paid 3 times to increase my speed,
 Ti>   after a month they would lower it back to 6mb/s.

I remember you saying this before. I haven't experienced this though I have only been with them a short time. Maybe six months now. My service is 60 down and 6 up and if I do a speed test that's what I get.

The spped seems a little jittery these days on some sites, maybe because folks are all home and on the net, I dunno.

 Ti> I would wait on hold for 6-9 hours then they would charge me again to
 Ti> increase the speed. After the third time, I told them to shove it
 Ti> right up their ass.

I haven't had to call recently but they have always answered within a minute or two. I once asked them some questions around IPv6 that the person told me they would have to ask someone to get back to me and they did 30 minutes later.

 Ti>   Don't expect any sort of tech support.  They were the best, they are
 Ti>   now the worst.  They just blame the cable or phone company when
 Ti>   something goes wrong.

That's true of every single ISP I have used. The folks I have talked to have been able to solve my simple issues and when I asked about things they didn't understand (IPv6) they directed the question to somone who could.

Blame for service issues could very well be in the hands of the cable/telco. I have no IPv6 address because the cable company here (Shaw) hasn't put it on the wire for whatever the reason is. Perhaps it not ready.

 Ttyl :-),
         Al

--- GoldED+/LNX
 * Origin: The Rusty MailBox - Penticton, BC Canada (21:4/106)

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