Subj : My WinPoint install is broken
To   : Tim Schattkowsky
From : Martin Foster
Date : Fri May 27 2022 14:10:55

Hello Tim!

*** Thursday 26.05.22 at 19:35:56, Tim Schattkowsky wrote to Martin Foster:

 MF>> - Tried to click on the second one but the mouse pointer wouldn't
 MF>> move(locked up)
 MF>> - Within a few seconds, my PC rebooted itself

 TS> Okay, that sounds like a hardware/driver issue. Probably some data got
 TS> damaged at that point.

Yep, I agree because I do tend to get occasional/mysterious reboots these days.

 MF>> - Fired up WinPoint and clicked on the "Reports" folder in the message
 MF>> tree and I got an "Access Violation" popup - see
 MF>> https://stargate.org.uk/winpoint/screenshots/access_violation.jpg

 MF>> - Clicked the "Ok" button to dismiss the popup and noticed that the
 MF>> "Reports" message list was completely empty

 MF>> Every time I click the "Reports" folder, I get the "Access Violation"
 MF>> popup and an empty message list but having looked in the messagebase
 MF>> directory, the "Reports" message base files are actually there.

 MF>> How do I recover the situation?

 TS> Make a backup of the files related to the report area. Use that old
 TS> message base doctor (probably still does the job) to repair the files. If
 TS> that does not work, just delete the files (and loose all those reports).

It worked and thank you very much indeed for your expert help :-)))

For the benefit of others, it was just a simple matter of executing "wpdoctor.exe", which is in the same directory as the WinPoint executable, and then selecting the "Reports" area from the list of areas in the dialogue and then clicking the button to set it going. All very quick, easy and painless. Here's the output from the repair utility .....

---------- 8< ----------
13:22:05 Area: REPORT
13:22:05 * ERR! Die Datei C:\Users\ms_ac\AppData\Roaming\WinPoint\MsgBase\REPORT.PackedIndex ist beschädigt
13:22:32 * Die Area wurde repariert
13:22:32 * Die Area hat 588 unindizierte Messages
13:22:32 * Die Area hatte 1 Fehler

13:22:32 * DONE Fertig
13:22:32 =============================================================
13:22:32 Es sind 1 Fehler aufgetreten
13:22:32 Gültige Nachrichten:   588
13:22:32 Ungültige Nachrichten: 0
---------- 8< ----------

Another nice point is that the repair utility made a backup of the existing corrupt index file and gave it an extension of ".Backup" .....

---------- 8< ----------
26/05/2022  13:41           480,544 REPORT.PackedBody
27/05/2022  13:22            32,581 REPORT.PackedIndex
26/05/2022  13:41            26,321 REPORT.PackedIndex.Backup
---------- 8< ----------

Nice! :)

Regards,
Martin

--- WinPoint 407.0
 * Origin: WinPoint Test Rig - UK - (2:280/464.27)

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