Subj : DO NOT MARK OUR WINSERVER.COM MAIL OR I To : All From : Winserver.Support@Winserver.Com Date : Fri Jan 20 2023 10:12:57 Newsgroups: wclistserve.win.server Received: by winserver.com (Wildcat! SMTP Router v7.0.454.6) for WINServer@winserver.com; Thu, 15 Nov 2018 17:15:58 -0500 Received: from [192.168.1.68] ([99.121.5.8]) by winserver.com (Wildcat! SMTP v7.0.454.6) with ESMTP id 1317101075.19126.2208; Thu, 15 Nov 2018 17:15:56 -0500 Message-ID: <5BEDF022.80708@winserver.com> Date: Thu, 15 Nov 2018 17:16:02 -0500 From: Hector Santos Organization: Santronics Software, Inc User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.8.1 MIME-Version: 1.0 To: "Winserver@winserver.com" , Developers List Subject: DO NOT MARK OUR WINSERVER.COM MAIL OR IP AS SPAM Content-Type: multipart/mixed; boundary="------------010806010700050006020400" Folks, If I sound/read like I am pissed, aggravated, well, I am.... please hear me out. We are a small business. We are here to serve and support our customers, especially with electronic mail. I work very hard at this, and hopefully, god willing, we will be able to get back on track with advanced Wildcat! development and improved our customer support, which I personally think is high quality. We try. If you are on any our support list and you are getting mail that concerns you and/or you don't like the sender, please contact me so I can address the issue, but please DO NOT mark or tag us as a "spammers" with your ESP based mail readers ike with Yahoo.com, Aol.com, Outlook.com, gmail.com and any other ESP domain MUA or GUI mail reader. When you do that, you are causing a serious network wide BLOCK and Tortious Interference on our entire mail system and all our domains. It will stop customers from getting their support mail, especially our high-end business and enterprise customers that helps subsidize the support for non-enterprise customers. You might think or say "But I am not tagging winserver.com as spammers, I am tagging that other guy in the winserver support list spamming me with dupes and junk!" No, when you mark our list mail, those big high-scale ESPs learn by reading the RETURN-PATH which is not the poster address you have a problem with but the LIST admin address at winserver.com or santronics.com. It also tracks our IP and that gets added to the RBL sites. So what happens is we get this: Destination Last Error ----------- ---------- lonehorseman82@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html sandstorm370@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html hector.santos45@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html briangjester@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html westlakegeek@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html lennybratcher@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html lonehorseman82@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html sandstorm370@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html hector.santos45@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html briangjester@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html westlakegeek@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html lennybratcher@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html sestout@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html johnny853@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html lonehorseman82@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html sandstorm370@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html hector.santos45@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html briangjester@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html westlakegeek@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html lennybratcher@yahoo.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html xxxxxxxx@aol.com 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html The same stupid error for yahoo.com and aol.com accounts. 421 4.7.0 [TSS04] Messages from 76.245.57.69 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html Not even my brother-in-law, at xxxxxxxx@aol.com, can get his mail sent by my wife, she is pissed and so I am. The only good thing is that Yahoo.com and Aol.com is saying "look, you can try again later." That is what the 421 code means, try again later but all this gives us a negative reputation and it slows down our mail getting to customers. If that was a 5yz number, that would of been really bad because it means a PERMANENT BLOCK. In any case, this is the only warning: 1) If we find that you are the reason for causing our mail network problem, you will be permanently banned from winserver.com and any other our email support mailing list. Direct email support will be allowed. 2) DO NOT EXPORT/IMPORT/GATE any of our support conferences, mailing list or forums into another network. If you are going to use QWK to download our forums for your QWK mail readers like OLX or Silver Xpress or another QWK reader, that is fine, but if you plan to network into your BBS, DO NOT IMPORT/UPLOAD mail packets back into our mail system. And finally, please, I can't emphasize this enough: 3) If you do get an email from our system, from our mailing list, that you are having an issue with, please, contact us at support@santronics.com, so we can directly address the issue. Overall, please do not TAG, MARK or BLOCK our IPs and domains by marking a list user you are having a problem with but end up block our company mail operations. Not good. Thank you. -- Hector, Engineering & Technical Support Santronics Software, Inc. http://www.santronics.com (sales) http://www.winserver.com (support) http://www.winserver.com/AupInfo (Online AUP Help) Office: 305-248-3204 begin:vcard fn:Hector Santos n:Santos;Hector email;internet:winserver.support@winserver.com tel;work:305-248-3204 version:2.1 end:vcard --- Platinum Xpress/Win/WINServer v3.1 * Origin: Prison Board BBS Mesquite Tx //telnet.RDFIG.NET www. (1:124/5013) .