Subj : Zone 32
To   : Ozz Nixon
From : Richard Menedetter
Date : Sun Jul 01 2018 10:08:40

Hi Ozz!

30 Jun 2018 18:43, from Ozz Nixon -> Barry Davis Jr:

 ON> That outage really hurt my Cafe business - we do $600 in online orders
 ON> every day... we only did just over $400...
 ON> of course, do I get compensated?

Depends on your contract with your ISP.
If you have a business service with guaranteed SLAs (Service Level Agreement) 
then yes, they need to pay you penalties if they violate the SLA.

So just read your contract to know what their obligations are.

CU, Ricsi

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 * Origin: Anything not nailed down is a cat toy. (2:310/31)

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