Subj : Weekly nodelist report on noteworthy changes (148)
To   : Matthias Hertzog
From : Michiel van der Vlist
Date : Tue Jun 15 2021 16:21:57

Hello Matthias,

On Tuesday June 15 2021 12:07, you wrote to me:

 MV>> Yet, it does not seem to be a serious problem in Germany and
 MV>> Italy where they had free modem/router choice for several years
 MV>> now.

 MH> Not surprising in a country where customer support by ISPs is
 MH> nonexistant anyway.

The best helpdesk is the one you never need...

I have little experience with the helpdesk here. Didn't need them in the last decade.

 MH> I had three providers in germany, none of them has support that comes
 MH> near what we have in switzerland. Switches Fritz!Box 3 times (ISP's
 MH> box) until they finally agreed to my initial diagnose about a
 MH> defective ONT.

And if the Fritz!Box and the ONT had been your private property that would not have happened wouldn't it? You would have replaced the ONT right away, wouldn't you? ;-)

 MH>>> And: If the ISP does not know what's connected to his network,
 MH>>> he can have a really hard time changing (improving) things on
 MH>>> the network. He risks to disconnect clients with every small
 MH>>> change, sometime even down to things like changing the TTL on
 MH>>> the DHCP server.

 MV>> If the modem/router adheres to DOCSIS standards, as laid down and
 MV>> certified by CableLabs or its European deputy, that should be no
 MV>> problem.

 MH> Right, it should not be. But it is not always. I once was part of an
 MH> emergency rollout after a tiny network change. No happy times.

That can also happen with equipment issued by the ISP.

In the US many ISPs also allow customers to buy their own DOCSIS modems. Unfortunately those modems can not be used here. The Euro DOCSIS standard is different.

 MV>> Here Ziggo offers to set the modem/router in bridge mode so that
 MV>> the customer can connect his own router at the ethernet port. But
 MV>> that is not satisfatory for all. The device is not really in
 MV>> bridge only. Some problems with the Puma chipset remain. Plus
 MV>> that bridghe mode only support IPv4. No IPv6...

 MH> O-ohh.

If Ziggo had offered a real dumb modem that was a true bridge and just that, maybe this law suit could have been avoided. But that is water under the bridge.


Cheers, Michiel

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