Subj : lucky with lucky, i guess.
To   : August Abolins
From : Erich Bublitz
Date : Mon Nov 29 2021 14:39:29


> Tonight, I ran out of my allotted 5GB data under my current  
> plan and was throttle down.  Normally the system automatically  
> texts me a link so that I could buy a "service pass" for an  
> additional 200MB for $5.  But I didn't get a proper link.  
> Instead I got a link that steered me to their FAQ on Service  
> Passes.

> A bit frustrated, I decided to try their online chat.  After  
> almost 20 minutes of waiting with 2 persons ahead of me, I  
> finally got someone.  This is how it went:

> Live chat transcript
> Reference number -2619580249830068467
> DATE/TIME: 2021-11-28 22:25:30

> Your chat transcript

> You : incoming chat!

> You : I've used up my alloted 5GB but I did not receive my
> link to obtain a Service Pass.

> You : The text message that I *did* recieve is redirected to
> the Service Pass FAQ.

> Anthony : Hello and welcome to Resolutions Team, my name is
> Tony. To start off, may I please have your full name and mobile
> number?

> You : August Abolins 613-###-####

> Anthony : Thank you Mr. Abolins.

> Anthony : How can I help you today?

> You : I've used up my allotted 5GB data, but I did not receive
> a link to buy a Service Pass. Instead I got a message with a
> link that takes me to the Service Pass FAQ only.

> Anthony : I am sorry to hear about that.

> Anthony : Let me see what I can do for you.

> Anthony : How much data would you be needing Mr. Abolins?

> You : The service pass for $5 is fine.

> Anthony : I see, as much as I would like to do the service pass
> we do not have access to it as it is automated.

> Anthony : We can only do the feature add-on for your service.

> Anthony : But no need to worry let me see what we can do.

> Anthony : Thank you for patiently waiting Mr. Abolins .

> Anthony : Here is what I can do for you I will be adding a
> feature add on of 1GB data on your account $0.00 that will be
> active today.

> You : Your tech people need to know that the automated "service
> pass" link message is broken. It redirected me to the FAQ page
> only!

> Anthony : No need to worry I will have that reported as this is
> causing inconvenience.

> You : Thank you. 1GB is satisfactory.

> Anthony : I will have the 1GB data added in your account and
> after our conversation you will just need to reboot your device
> to refresh the network to take effect the 1GB data.

> Anthony : Let me have that processed for you now.

> Anthony : Thank you for patiently waiting Mr. Abolins I was
> able to add the data on your account.

> Anthony : If you access you account online or via the
> application you will see the 1GB data added in your services.

> You : Thank you Tony. Much appreciated!

> Anthony : You are very much welcome it is my pleasure to have
> you assisted.

> Anthony : Is there anything else that I can help you with?

> Anthony : Were you able to access your account online and see
> the Bonus data of 1GB?

> You : Thanks again! That will be all.

> Anthony : For a quick recap we have added a 1GB bonus data to
> compensate error encountered online for the service pass.

> Anthony : I hope I was able to cover everything for you today.

> Anthony : Thank you for chatting with us. You may now close the
> chat by clicking the x on the upper right hand side of the chat
> window. Have a nice day and it was pleasure to be of
> assistance.

> So.. I guuess waiting it out on the chat paid off a bit better  
> than I anticipated!  :D  Instead of 200MB for $5, I got 1GB for  
> $0.00 to cover me until the next billing cycle starts on Dec 3,  
> and I am back up to full 3G speed.
> --
>   ../|ug

> --- OpenXP 5.0.50
>  * Origin:  (2:221/1.58)


I'm glad to hear that your story had a happy ending, August!

$ The Millionaire $
(Co-SysOp Of The Rusty Mailbox)
--- SBBSecho 3.14-Linux
 * Origin: The Rusty MailBox - Penticton, BC Canada (1:153/757.2)

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