Subj : lucky with lucky, i guess.
To   : All
From : August Abolins
Date : Sun Nov 28 2021 23:33:00

Tonight, I ran out of my allotted 5GB data under my current  
plan and was throttle down.  Normally the system automatically  
texts me a link so that I could buy a "service pass" for an  
additional 200MB for $5.  But I didn't get a proper link.  
Instead I got a link that steered me to their FAQ on Service  
Passes.

A bit frustrated, I decided to try their online chat.  After  
almost 20 minutes of waiting with 2 persons ahead of me, I  
finally got someone.  This is how it went:


Live chat transcript
Reference number -2619580249830068467
DATE/TIME: 2021-11-28 22:25:30

Your chat transcript

You : incoming chat!

You : I've used up my alloted 5GB but I did not receive my
link to obtain a Service Pass.

You : The text message that I *did* recieve is redirected to
the Service Pass FAQ.

Anthony : Hello and welcome to Resolutions Team, my name is
Tony. To start off, may I please have your full name and mobile
number?

You : August Abolins 613-###-####

Anthony : Thank you Mr. Abolins.

Anthony : How can I help you today?

You : I've used up my allotted 5GB data, but I did not receive
a link to buy a Service Pass. Instead I got a message with a
link that takes me to the Service Pass FAQ only.

Anthony : I am sorry to hear about that.

Anthony : Let me see what I can do for you.

Anthony : How much data would you be needing Mr. Abolins?

You : The service pass for $5 is fine.

Anthony : I see, as much as I would like to do the service pass
we do not have access to it as it is automated.

Anthony : We can only do the feature add-on for your service.

Anthony : But no need to worry let me see what we can do.

Anthony : Thank you for patiently waiting Mr. Abolins .

Anthony : Here is what I can do for you I will be adding a
feature add on of 1GB data on your account $0.00 that will be
active today.

You : Your tech people need to know that the automated "service
pass" link message is broken. It redirected me to the FAQ page
only!

Anthony : No need to worry I will have that reported as this is
causing inconvenience.

You : Thank you. 1GB is satisfactory.

Anthony : I will have the 1GB data added in your account and
after our conversation you will just need to reboot your device
to refresh the network to take effect the 1GB data.

Anthony : Let me have that processed for you now.

Anthony : Thank you for patiently waiting Mr. Abolins I was
able to add the data on your account.

Anthony : If you access you account online or via the
application you will see the 1GB data added in your services.

You : Thank you Tony. Much appreciated!

Anthony : You are very much welcome it is my pleasure to have
you assisted.

Anthony : Is there anything else that I can help you with?

Anthony : Were you able to access your account online and see
the Bonus data of 1GB?

You : Thanks again! That will be all.

Anthony : For a quick recap we have added a 1GB bonus data to
compensate error encountered online for the service pass.

Anthony : I hope I was able to cover everything for you today.

Anthony : Thank you for chatting with us. You may now close the
chat by clicking the x on the upper right hand side of the chat
window. Have a nice day and it was pleasure to be of
assistance.

So.. I guuess waiting it out on the chat paid off a bit better  
than I anticipated!  :D  Instead of 200MB for $5, I got 1GB for  
$0.00 to cover me until the next billing cycle starts on Dec 3,  
and I am back up to full 3G speed.
--
  ../|ug

--- OpenXP 5.0.50
 * Origin:  (2:221/1.58)

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