Subj : Re: Some people feel the
To   : NANCY BACKUS
From : Mike Powell
Date : Sun Feb 03 2019 09:29:00

>  MP> This happened on a Friday night.  I called that night, and again the
>  MP> next day.  Was told it would be fixed by Saturday evening.  Saturday
>  MP> had turned out to be the hottest day of the year.  Early Sunday morning
>  MP> I called again.  The same guy answered and, when asked about it, said
>  MP> "that is not fixed yet?"

> Apparently he wasn't local to you...?  just in a service call center...?

It is a muni utility.  Most of their folks are local, although their
Internet call center is not (I am guessing they are reselling someone
else's service there).  Possible the electric call center is not local any
more or, at least, not local on weekends.

I have been very impressed by their cable service folks.  The guys they send
out to the house know their stuff.  The electric I am neutral about, I've
never had to deal with them (yet) on water or sewer, but the folks at that
Internet call center are going from script and seem to know less about
their service than at least a partially-savvy user can already figure out.

Mike

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