Q96848

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  Microsoft Product Support Services Application Note (Text File)
           PD0744: GENERAL INSTALLATION QUESTIONS & ANSWERS
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                                                   Revision Date: 4/94
                                                      No Disk Included
 
The following information applies to Microsoft MS-DOSŪ, version 6.0
Upgrade.
 
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|                                                                     |
| Copyright (C) 1993-1994 Microsoft Corporation. All Rights Reserved. |
| Microsoft and MS-DOS are registered trademarks of Microsoft         |
| Corporation.                                                        |
|---------------------------------------------------------------------|
 
1.  Q. When I run the Setup program for the MS-DOS 6 Upgrade, my
       video display is unreadable; either the instruction lines are
       truncated or the screen text is unreadable. How can I correct
       this problem?
 
    A. If you are currently running a version of MS-DOS earlier than
       6.0 and your monitor is not displaying the setup screens
       properly, use the following steps:
 
       1. If you have not already done so, quit Setup by pressing the
          F3 function key twice.
 
       2. Insert Setup Disk 1 in drive A or drive B. At the MS-DOS
          command prompt, type the following command and then press
          ENTER
 
             <drive>:\setup /i
 
          where <drive> is the letter of the drive containing Setup
          Disk 1. The /I switch disables automatic hardware detection.
          Since display problems can be caused by incorrect hardware
          settings, make sure you enter the correct display type when
          Setup prompts you for it.
 
       If your monitor still displays the setup screens incorrectly,
       you may need to manually install MS-DOS 6.0. For instructions
       on how to do this, refer to pages 196-197 in the "Microsoft
       MS-DOS 6 User's Guide."
 
2.  Q. Setup repeatedly prompts me to insert the same disk or
       indicates that my Uninstall disk is not the correct disk. How
       should I troubleshoot this problem?
 
    A. Your computer may contain memory-resident or disk-caching
       programs that prevent Setup from correctly reading the floppy
       disk. Remove or remark out any memory-resident programs that
       are started from the AUTOEXEC.BAT or CONFIG.SYS file, restart
       the computer, and then run Setup again. If the problem
       persists, you may be able to successfully install MS-DOS by
       using the following steps:
 
       1. Create a temporary directory on your hard disk.
 
       2. Use the COPY command to copy all files from the MS-DOS 6
          Upgrade disks to the temporary directory.
 
       3. Run the Setup program for the MS-DOS 6 Upgrade from the
          temporary directory.
 
3.  Q. I think that one of my MS-DOS 6 Upgrade disks is defective.
       What should I do?
 
    A. To determine if an original MS-DOS 6 Upgrade disk is defective,
       use the following steps:
 
       1. Copy the contents of the suspected defective disk to NUL.
          For example, type "copy /b a:\*.* nul" (without the
          quotation marks) at the MS-DOS command prompt and then press
          ENTER.
 
          This command forces MS-DOS to read all the files on the disk
          and copy them to the NUL device.
 
       2. If you receive an error message, such as "Data error
          reading" or "General failure reading," during the copy
          process, the disk is probably defective. To order a
          replacement disk, call Microsoft Sales Information Center at
          (800) 426-9400.
 
          If you do not receive an error during the copy process, the
          disk is probably not defective. If you continue to encounter
          problems while installing the MS-DOS 6 Upgrade, refer to the
          "Diagnosing and Solving Problems" chapter in the "Microsoft
          MS-DOS 6 User's Guide." This chapter addresses a number of
          issues that can cause problems during Setup.
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TO OBTAIN THIS APPLICATION NOTE
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 - On CompuServe, GEnie, and MSPN, Application Notes
   are located in the Microsoft Software Library. You can find
   PD0744 in the Software Library by searching on the word PD0744,
   the Q number of this article, or S14707.
 
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   follow the prompts. To obtain PD0744, download PD0744.TXT.
 
 - On the Internet, Application Notes are located on the Microsoft
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   ftp.microsoft.com" (without the quotation marks) at the ">" command
   prompt.
 
 - You can have this Application Note mailed or faxed to you from the
   automated Microsoft FastTips Technical Library, which you can call
   24 hours a day, 7 days a week at (800) 936-4200. NOTE: The FastTips
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 - If you are unable to access the source(s) listed above, you can
   have this Application Note mailed or faxed to you by calling
   Microsoft Product Support Services Monday through Friday, 6:00 A.M.
   to 6:00 P.M. Pacific time at (206) 646-5104. If you are outside the
   United States, contact the Microsoft subsidiary for your area. To
   locate your subsidiary, call Microsoft International Sales Information
   Center at (206) 936-8661.
 
KBCategory: kbfile kbdisplay kbappnote
KBSubcategory: msdos
Additional reference words: appnote 6.00 ivrfax fast tips apd60
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Copyright Microsoft Corporation 1995.


 
