********************************************************************** PRESS RELEASE ** PRESS RELEASE ** PRESS RELEASE ** PRESS RELEASE ********************************************************************** ASK*IEEE, COMPREHENSIVE NEW DOCUMENT DELIVERY SERVICE, OFFERS RESEARCHERS SPEED AND ECONOMY NEW YORK, Nov. 16 -- The Institute of Electrical and Electronics Engineers, Inc. (IEEE) has announced its entry into the document delivery business with a new service that will enable researchers from around the world to obtain scientific and technical articles rapidly via phone, fax, e-mail and online requests. Specializing in electrotechnology and computer science information, but offering ready access to information of any kind, the new service, known as Ask*IEEE, is the first such venture by a leading primary publisher into document delivery. Starting Jan. 1, 1993, Ask*IEEE will provide journals, magazines and conference proceedings from all publishers on an article- by-article basis. To assure the fastest and most efficient service, the IEEE has joined forces with Dynamic Information Corp. of Burlingame, California, a pioneer in the document delivery business. The IEEE has established a toll-free telephone number, 1-800-949-IEEE (or 415-259-5040 for callers from outside the US and Canada) which links customers directly with Ask*IEEE. Due to the IEEE's immense core collection, Ask*IEEE will offer several key benefits, according to Phyllis Hall, IEEE Director of Publishing Services. "Compared to other document delivery services, we aim to be faster, less expensive and more comprehensive," she said. "Ask*IEEE will offer wider coverage than database-specific collections." Hall noted that Ask*IEEE provides researchers with one-stop shopping. One invoice and a simple price will cover all fees, including copyright. "All a customer has to do is pick up the telephone anywhere in the world -- or contact us via the Internet or Dialog's DIALORDER or other e-mail systems -- and have his or her credit card handy." The IEEE accounts for an estimated one-quarter of the world's published literature in computing, electronics and electrical engineering. The Institute holds more than 300 technical conferences around the world each year, and with more than 320,000 members in approximately 150 countries, is the world's largest technical society. Rates for articles from the IEEE collection are $10 for IEEE members, and $12 for others. Orders for IEEE items received by noon Pacific time are shipped the same day at no added cost. Articles from the non-IEEE collections will cost slightly more. Delivery will be made by any method a customer chooses: fax, e-mail via ARIEL fax, overnight express, or US. Postal Service. Rush service is available for an extra charge. *************************************************************************** Ask*IEEE - Ask*IEEE - Ask*IEEE - Ask*IEEE - Ask*IEEE - Ask*IEEE - Ask *IEEE *************************************************************************** DETAILS Ask*IEEE, a service of The Institute of Electrical and Electronics Engineers, Inc. is a one-stop document delivery service specializing in engineering and computer science information with access to virtually any document in the public domain. Ask*IEEE holds a core collection containing all IEEE publications, current and retrospective, including journals, conference proceedings, books and standards. Orders for IEEE items received before noon are shipped the same day; RUSH service is also available. In addition to ordering article photocopies, customer may purchase entire proceedings, books or standards. Through its alliance with Dynamic Information Corp., Ask*IEEE obtains non-IEEE materials from a wide range of resources, including in-house collections, large academic and government libraries, specialized document suppliers and publishers. An extensive bibliographic source database ensures fast and cost-effective document delivery. For more obscure, hard-to-locate materials, Ask*IEEE's special sources department locates document-specific sources. Each filled document is accompanied by a cover sheet providing all bibliographic and user information, as well as detailed billing data. Packing lists are included with each shipment. Customers can set time and price limits on any or all orders. COPYRIGHT Ask*IEEE pays all copyright royalties as appropriate, either directly to publishers or to the Copyright Clearance Center (CCC). Clients are responsible for royalties on additional copies made from documents supplied by Ask*IEEE. CONTACT INFORMATION Ask*IEEE Attn: Manager Document Delivery PO Box 4327 Burlingame, CA 94011-4327 Telephone: 800/949-IEEE 415/259 -5040 Facsimile: 415/259 -5045 DIALMAIL: ASKIEEE DIALORDER: DYNAMIC Internet: askieee@ieee.org CHARGES AND TERMS --------------------------------------------------------------------------- IEEE NON-IEEE MEMBER MEMBER --------------------------------------------------------------------------- IEEE COLLECTION journal articles $ 10.00 $ 12.00 conference proceedings articles $ 10.00 $ 12.00 book chapters $ 10.00 $ 12.00 --------------------------------------------------------------------------- ORIGINAL IEEE PUBLICATIONS * conference proceedings, books, standards, $ list price + back issues, audio-visuals, etc. handling --------------------------------------------------------------------------- OUT-OF-PRINT IEEE PUBLICATIONS conference proceedings, books, $ 25 + .25/page --------------------------------------------------------------------------- NON-IEEE COLLECTION ITEMS** staffed sources $ 14.00 $ 15.00 special sources*** $ quoted $ quoted --------------------------------------------------------------------------- Orders requiring citation verification or extra reference will be surcharged $7.50. * -IEEE members are advised that in some instances original IEEE materials may be less expensive when ordered directly from IEEE using member discounts. ** -copyright in excess of $4.00 will be billed at cost; pages in excess of 25 will be billed at $0.30/page; postage outside the United States and Canada will be billed at cost. *** -customers are advised of the cost and turnaround before Ask*IEEE starts the retrieval process, unless the client specifies maximum price and turnaround requirements at time of order. RUSH SERVICE --------------------------------------------------------------------------- SERVICE Before After NOON PST NOON PST --------------------------------------------------------------------------- 24-Hour No charge No charge IEEE COLLECTION --------------------------------------------------------------------------- 24-Hour $ 10.00 $ 20.00 All other --------------------------------------------------------------------------- Same Day No charge $ 5.00 IEEE COLLECTION --------------------------------------------------------------------------- Same Day $20.00 Call for Quotation All other --------------------------------------------------------------------------- EXPEDITED DELIVERY SERVICES --------------------------------------------------------------------------- SERVICE US and CANADA INTERNATIONAL --------------------------------------------------------------------------- Facsimile $1.00/page $3.00/page --------------------------------------------------------------------------- Express $5.00 + $7.00 + shipping delivery cost delivery cost --------------------------------------------------------------------------- Services Call for quotation Call for quotation --------------------------------------------------------------------------- ARIEL Fax no added cost no added cost --------------------------------------------------------------------------- BILLING and DISCOUNTS Organizations are invoiced semimonthly. Individuals may charge orders to their credit card (VISA, MasterCard, American Express or Diners Club) or against a deposit account. Discounts are based on monthly order volume: 50-99 orders (5%); 100-249 orders (7%); 250-499 orders (10%); 500+ orders (12%). Clients maintaining a deposit account equal to at least 3 months average billing (or $500, whichever is greater) receive an additional 5% discount. ********************************************************************* PLACING ORDERS ** PLACING ORDERS ** PLACING ORDERS ** PLACING ORDERS ********************************************************************* (1) Telephone: We accept orders by telephone during regular business hours (6am PST - 6pm PST). Our customer services staff is available to assist you. (2) Mail: We accept orders via standard mail. When ordering by mail please ensure that you give us at least the following: --your complete name and address --your member number if you are an IEEE member --your credit card number and expiration date (VISA, MasterCard, AMEX, Diner's Club or Carte Blanche) or a company purchase order. --your telephone number and a good time to reach you so that our customer services department can contact you with any questions. --as complete a citation as possible to ensure that we can verify your requests. (3) Fax: We accept orders 24 hours a day via fax. When ordering by fax please ensure that you give us at least the following: --your complete name and address --your member number if you are an IEEE member --your credit card number and expiration date (VISA, MasterCard, AMEX, Diner's Club or Carte Blanche) or a company purchase order. --your telephone number and a good time to reach you so that our customer services department can contact you with any questions. --as complete a citation as possible to ensure that we can verify your requests. (4) Internet: We accept orders 24 hours a day via e-mail. When ordering by e-mail please ensure that you give us at least the following: --your complete name and address --your member number if you are an IEEE member --your credit card number and expiration date (VISA, MasterCard, AMEX, Diner's Club or Carte Blanche) or a company purchase order. --your telephone number and a good time to reach you so that our customer services department can contact you with any questions. --as complete a citation as possible to ensure that we can verify your requests. (5) DIALORDER: We accept orders 24 hours a day by Dialog's DIALORDER. When ordering over DIALORDER, the DIALORDER acronym is "ASKIEEE". Please make sure to: --check your Dialog address and use an alternate address if this is necessary --include your member number if you are an IEEE member. You may use the special instructions field. --include your credit card number and expiration date (VISA, MasterCard, AMEX, Diner's Club or Carte Blanche) or a company purchase order. BILLING DATA: Every order must be accompanied by a credit card number or a company purchase order before we can start processing it. Also, every order must be accompanied by a complete address before we can start processing it. SENSITIVE DATA: If you do not feel comfortable sending us your credit card number over e-mail, feel free to call us and we will add it to your order. OTHER ORDER METHODS: Ask*IEEE will be adding other methods of ordering over the next several months. We will keep you posted on any new developments. Thank you! We look forward to serving you in the near future. Bobby Lo Verso Customer Services Ask*IEEE .