Subj : Os/2 Evolution
To   : Matt Bedynek
From : David Bowerman
Date : Thu May 25 2000 03:39 pm

Matt Bedynek wrote in a message to David Bowerman:

 DB> avoid rehashing old history.  The five good experiences go back over
 DB> the last couple of years.

 MB> Precisely.

 MB> It depends on the manufacturer.

 MB> If I have two manufactuers that both make good products,. The first
 MB> time one or the other gives me problems thats the last I deal with
 MB> them.  I am -very- unforgiving when it comes to my money.

Unfortunately, I seldom have that call.  The purchasing decisions are not made 
by me though I have input -- often rather vocal.

 MB> Here is my good and shitlist:

 MB> Good:

I notice that you list motherboard manufacturers in your first three.  For 
corporate reasons, we purchase preassembled systems, mostly from IBM.  Regular 
BIOS updates, reliable products and responsive customer support.

 MB> My need for support is sometimes limited as I am able to slow 95%
 MB> of the problems in front me of.

Similarly, most of the problems that are fixable in house are solved here.  If 
not, they're likely to be real bitches and someone else gets the headache. ;-))

 MB> My good / bad experiences are mostly limited to returning products
 MB> for RMA.  I rarely need any support outside that arena.

In most cases, if the product is in warranty, no problems.  If they are out of 
warranty, well, that's what that BER sticker is for (beyond economic repair).

Regards,
       David

--- timEd/2 1.10.y2k+
 * Origin:  Frog Hollow -- a scenic backroad off the Infobahn (1:153/290)

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