Subj : Re: WindowsXP
To   : Malcolm Miles
From : David R. Norton
Date : Mon Jul 16 2001 04:42 am

<MALCOLM MILES> wrote in message news:995303738.86.0@fastq.com...
> On Jul 15, 2001 David R. Norton wrote to Roger Nelson:
>
> DRN> Mmmm... so installing involves a 3-4 hour wait on "hold" to be told
> DRN> that you've reached the wrong department and the phone number has
> DRN> been changed and they'll put you back on "hold" to transfer you and
> DRN> the phone promptly hangs up and you dial in again and wait on
> DRN> "hold" 3-4 hours again to be told..... etc. etc. etc.
>
> No, it can be done over the Internet without talking to a human, just one
click
> and it's done.

Wrong, if you can't install, you can't get to the internet.

> If you decide to do a manual activation, or are forced to because of a
> significant hardware change, you should only have to wait a maximum of 5
> minutes. This is the maximum time permitted in Microsoft's agreement with
the
> various world-wide call centres.

Sorry, when I wrote that I didn't realize you've never called Microsoft.  My
example was "best case", most won't be so lucky!


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