Subj : HELP with REMEDY ARS
To   : comp.programming
From : Jeff B
Date : Tue Sep 20 2005 11:30 am

Hello,

I need help with the alert feature within ARS Vers 5.

We have a small ars system that records tickets created etc... If a ticket 
is created for John Doe. He would receive notification of this ticket 
created assigned to him via a Filter.  We have the system set up that the 
end user (John Doe) would receive a new alert everytime the ticket status is 
changed.  What I want to do is somehow modify the original alert sent 
instead of the user receiving multiple alerts of the same ticket but in 
different status'...  i can't find a way of doing this in this version of 
ARS.  I'm sure there is a way.

Any help would be greatly appreciated.

If you need anymore info or have some help for me, please email me at 
bigtagREMOVE@hotmail.com

Thanx,

Jeff.

.