Subj : Re: [OT] NEVER BUY A DELL
To   : alt.bbs.lists
From : aXis Computers & Communications
Date : Wed May 05 2004 05:37 pm

Still no sadisfaction


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"aXis Computers & Communications" <sysop@acc17901.com> wrote in message
news:A58kc.4278$wY.3521@nwrdny03.gnilink.net...
>
> This is off topic but i just need to VENT!  The purpose of this story is
to
> let people know NEVER to buy a dell computer.   I have a dell demention
2350
> (Pentium 4, 1.8Ghz) and it was turing off after 3-5 minutes.   Well the 4"
> Plastic peice that screws to the motherboard (Where the fan clips connect
> to) was broken.  So the fan was not properly pulled down on the cpu, thus
it
> was over heating.   So, I called dell customer service.  After being
> transfered around about 4-6 times, hung up on once, and spending 30+ min
on
> the phone I finally got to the parts department.  I spend $15.33 for the
> black plastic cpu clip.   Well, 4 wonderful days later, I received in the
> mail Two Metal fan clips (not what i wanted!) I need the plastic 4" square
> peice the metal clips they sent me attach to.  So, back to the 800 number
> for more of a hassle.  After being transfered around again and over a hour
> on the phone I was told the parts that they sent me can not be returned
> because they do not accept returns on small parts..  Well, If you order a
> coffee mug and someone sends you a fork, I bet you would be pissed too,
they
> sent the totally wrong parts.    So, they will not accept the return, no
> problem.. $15 learning experience, so they transfer me back to the parts
> department for the 4" plastic cpu fan holder.. Which is NOT available
> anymore, and they will not be getting more in.. So, needless to say, my 11
> month old dell is USELESS!!!!   I looked at a different pentium 4
> motherboard i have here to see if I could rob the bracket, but the screw
> holes dont even come close!
>
> So, in closing, my machine, which is 11 months old and under warantee is
> dead!  They will not accept returns on items that were not even close to
> what you ordered, even when i threatened to call the Better Bueiness
Bureau
> the manager chuckled and says "You do what you think you need to do"  Not,
> send your pc back and we will replace it!  Not, sorry, here let me send
you
> a new motherboard.. Just a chuckle/laugh and a big "FUK U"
>
> NEVER BUY A DELL!!
>
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