Subj : 10 net
To   : mark lewis
From : Roy J. Tellason
Date : Sat Sep 10 2005 07:11 am

mark lewis wrote in a message to Roy J. Tellason:

 ml> errr... you don't buy new couriers... you send the brok ones to
 ml> them for repair or replacement... both of mine have gone that route
 ml> eight or nine times and both have at least one more trip to make
 ml> when i find the time to sit down and call them for the RMAs...

 RJT> What do they typically charge for one that's no longer under
 RJT> warranty? 

 ml> i've never paid for any repair to any of my USR Courier modems...
 ml> i'm pretty sure that all of them have been out of "warranty",
 ml> whatever that is... i've never looked at the paperwork that came
 ml> with them... i've always just called them, worked thru the testing
 ml> with their tech, gotten an RMA and shipped it to them on my dime...
 ml> they've shipped back on theirs... since 3COM had them, i've gotten
 ml> back new boxed modems in shrinkwrap that have matched the model
 ml> and/or capabilities of the modem i sent in for repair...

Hm,  I think I'm going to have to look into that...

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