Subj : 10 net
To   : Roy J. Tellason
From : mark lewis
Date : Thu Sep 08 2005 06:02 pm

 ml> errr... you don't buy new couriers... you send the brok ones to
 ml> them for repair or replacement... both of mine have gone that route
 ml> eight or nine times and both have at least one more trip to make
 ml> when i find the time to sit down and call them for the RMAs...

 RJT> What do they typically charge for one that's no longer under
 RJT> warranty? 

i've never paid for any repair to any of my USR Courier modems... i'm pretty 
sure that all of them have been out of "warranty", whatever that is... i've 
never looked at the paperwork that came with them... i've always just called 
them, worked thru the testing with their tech, gotten an RMA and shipped it to 
them on my dime... they've shipped back on theirs... since 3COM had them, i've 
gotten back new boxed modems in shrinkwrap that have matched the model and/or 
capabilities of the modem i sent in for repair...

)\/(ark

 
* Origin:  (1:3634/12)

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