Date: Wed, 28 May 1997 08:45:32 -0500
From: sampson@soc.umass.edu (Dave Sampson)
Subject: Re: Sociology of Everyday Life
To: socgrad@csf.colorado.edu
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>On Tue, 27 May 1997, Jean Czerlinski wrote:
>
>> * The Managed Heart, by ___.  (Sorry, I'm bad on names today.)
>> This is a story of how flight attendants are trained, especially  how they
>> are taught to manage their emotions and always look happy no matter how
>> frustrating things get.  The customer is always right, etc..  But at what
>> cost to the flight attendants' themselves?

Tom,

In a similar vein, you might want to look at the article "Working at the
Rat" from the Project on Disney's _Inside the Mouse_  (1995?). One part of
this long essay in particular-subtitled "Shiny Happy People"-does a good
job using first hand accounts to portray the experience(s) of being a "cast
member" at Disney World.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
David Sampson
Department of Sociology
University of Massachusetts Amherst
sampson@soc.umass.edu