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Date: Tue, 27 May 1997 13:31:37 -0400 (EDT)
From: Jill Ann McCorkel <jmccorke@UDel.Edu>
To: Sociology Graduate Students -- International <socgrad@csf.colorado.edu>
Subject: Re: Sociology of Everyday Life
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On Tue, 27 May 1997, Jean Czerlinski wrote:

> * The Managed Heart, by ___.  (Sorry, I'm bad on names today.)
> This is a story of how flight attendants are trained, especially  how they
> are taught to manage their emotions and always look happy no matter how
> frustrating things get.  The customer is always right, etc..  But at what
> cost to the flight attendants' themselves?

Sounds like a great course--I think the Managed Heart is a great
addition--Arlie Hochschild (1983).  I think it's Univ. Calif. press

Jill McCorkel
University of Delaware